You’ll find instructions for reporting these issues on Windows here. If your issue is not covered, you might consider emailing our Technical Support Department. Tip: If you’re experiencing a more technical issue, like an “error” or “crash,” please visit our Support Page for possible solutions. Visit /contact for our hours of operation. Our Customer Service Center would be glad to assist you by email or phone at (800) 875-6467.
If you do not have access to your email account anymore, contact customer support by phone at 80 or by email at experienced a problem with my account or Logos software. If you know which email address you used to sign in, you can reset your password here. Both your email address and password can be changed once you have logged in to your Faithlife account. Your user-created password was entered during the account creation process. Your username is the email address you used to create your account. What is my Faithlife username and password? It has simply been renamed as your Faithlife account. If you previously created an account on, it is still active and valid. All of these tools are connected by a single account-your Faithlife account. The Faithlife family of resources includes an integrated church platform, academic study resources, ebooks, and more. We are the same company and still the makers of Logos Bible Software, but Faithlife encompasses many other services to serve the Church. In August 2014, the company known as Logos Bible Software was rebranded as Faithlife. What is Faithlife? Why do I have an account with them?
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